process improvement

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124 articles

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DeWu Technology

Dec 23, 2021 · Operations

Improving Technical Support's Autonomous Handling Ratio: Strategies and Data‑Driven Insights

The article presents a data‑driven framework for technical support to boost its autonomous handling ratio, covering knowledge‑base creation, diagnostic tool mastery, standardized issue templates, controlled feedback channels, self‑service infrastructure, detailed analytics, and disciplined retrospectives to reduce developer support time and improve efficiency.

Process ImprovementRetrospectivedata analysis

0 likes · 16 min read

Improving Technical Support's Autonomous Handling Ratio: Strategies and Data‑Driven Insights

DeWu Technology

Sep 12, 2021 · Operations

How Technical Support (TS) Improves Self-Processing Rate

Technical Support teams boost self‑processing rates by building personal knowledge bases, using diagnostic tools, standardizing issue templates, managing feedback channels, creating automation tools, analyzing data trends, and conducting regular post‑mortems, thereby reducing developer support load and increasing overall efficiency.

Process Improvementdata analysisissue management

0 likes · 15 min read

How Technical Support (TS) Improves Self-Processing Rate

DaTaobao Tech

Jul 20, 2022 · Backend Development

Scalable Backend Page Production with Standardization and No‑Code Solutions

By abstracting 86 % of form‑list‑detail scenarios into standardized scene assets and linking them with unified data models, the platform enables no‑code generation of backend pages, cutting development effort fivefold versus source code, boosting overall productivity by 68.6 % while preserving product quality and consistency.

Data ModelingNo-codeProcess Improvement

0 likes · 14 min read

Scalable Backend Page Production with Standardization and No‑Code Solutions

iQIYI Technical Product Team

Oct 26, 2018 · R&D Management

Building Self-Organizing Project Teams: Practices and Process

The article explains why low‑complexity projects benefit from self‑organizing teams, outlines their key traits, and provides a step‑by‑step framework—initiation, planning, trial‑run, and self‑running—supported by PMO templates and real‑world examples, showing how autonomous teams boost coordination, speed, and overall project‑management efficiency.

AgilePMOProcess Improvement

0 likes · 12 min read

Building Self-Organizing Project Teams: Practices and Process

HelloTech

Sep 16, 2021 · R&D Management

Applying Project Management Principles to Parenting During Maternity Leave

By treating postpartum parenting as a structured project—defining kickoff, phases, milestones, daily and weekly task iterations, stakeholder roles, communication protocols, and continuous retrospectives—the author successfully coordinated mother, baby, and family activities during 143 days of maternity leave, achieving all goals and returning to work.

Maternity LeaveParentingProcess Improvement

0 likes · 10 min read

Applying Project Management Principles to Parenting During Maternity Leave

vivo Internet Technology

Dec 28, 2022 · Product Management

OKR Tracking: Evolution, Practices, and Tools

Drawing on three years of product‑team experience, the article outlines how OKR tracking evolved through a “Do‑Not” start, process consolidation, and an information‑driven timeline, emphasizing weekly summaries, bi‑weekly meetings, monthly celebrations, quarterly reviews, a lightweight “callme” tool, and core principles of transparency, positive incentives, and a happy team culture, while urging each team to tailor its own rhythm for continuous improvement.

Goal ManagementManagement ToolsOKR

0 likes · 28 min read

OKR Tracking: Evolution, Practices, and Tools

vivo Internet Technology

Dec 7, 2022 · R&D Management

Introducing OKR with Minimal Burden: Practical Guidance on Tool Selection and Avoiding Common Pitfalls

The article advises teams to adopt OKR gradually with minimal friction, using simple, phase‑appropriate tools instead of heavyweight solutions, while steering clear of tool‑centric traps, bureaucratic formalism, and short‑termism, and focusing on transparent formulation, regular tracking, and reflective review to embed OKR habitually.

OKRProcess Improvementmanagement

0 likes · 19 min read

Introducing OKR with Minimal Burden: Practical Guidance on Tool Selection and Avoiding Common Pitfalls

Youzan Coder

Jul 2, 2020 · R&D Management

Project-Based Management for R&D Efficiency and Organizational Evolution at Youzan

Youzan’s Efficiency Improvement team introduced project‑based management to bring transparency, empower part‑time PMs, and foster self‑organization, then layered Large‑Scale Scrum across component teams, enabling dynamic equilibrium between order and chaos and evolving the R&D organization toward agile, scalable efficiency.

AgileProcess ImprovementR&D management

0 likes · 12 min read

Project-Based Management for R&D Efficiency and Organizational Evolution at Youzan

Youzan Coder

Jan 5, 2020 · Operations

Evolution and Best Practices of Youzan's Efficiency Platform

Since 2017 Youzan has built its own Efficiency Platform, evolving from a basic data‑unification tool into a comprehensive collaboration and workflow system that integrates demand management, agile practices, merchant SLA, prioritization, value‑loop analytics, and internal services, embodying efficiency, collaboration, and continuous improvement.

Agile PracticesOKRProcess Improvement

0 likes · 18 min read

Evolution and Best Practices of Youzan's Efficiency Platform

Baidu Geek Talk

Apr 3, 2023 · R&D Management

Digital R&D Efficiency Analysis and Decision System: Concepts, Case Studies, and Technical Implementation

The article defines R&D efficiency as delivering higher‑quality, faster value, breaks it into doing the right work, doing it correctly, and ensuring sustainable delivery, then presents a GQM‑driven framework and case studies on testing staff, code review, and process bottlenecks, and outlines a digital decision‑making platform that automates data collection, modeling, and actionable reporting.

Process ImprovementR&D efficiencycase study

0 likes · 23 min read

Digital R&D Efficiency Analysis and Decision System: Concepts, Case Studies, and Technical Implementation

Amap Tech

Nov 6, 2019 · R&D Management

Evolution and Implementation of Continuous Delivery at Gaode

Gaode’s continuous delivery journey transformed its multi‑stage release process into a standardized, automated pipeline that delivers backend services within an hour, cuts manual effort, boosts release efficiency by up to 90%, and embeds early quality checks and data‑driven insights for faster, higher‑quality business value.

Continuous DeliveryGaodeProcess Improvement

0 likes · 20 min read

Evolution and Implementation of Continuous Delivery at Gaode

JD Retail Technology

Aug 24, 2021 · Operations

Key Metrics and Process for Lean Value Stream Analysis

The article explains how lean value‑stream analysis uses meaningful metrics such as lead time, process time and percent complete & accurate, outlines a step‑by‑step workflow for mapping and evaluating value streams, and demonstrates the approach with a department‑level case study and radar‑chart analysis.

LeanProcess ImprovementValue Stream

0 likes · 6 min read

Key Metrics and Process for Lean Value Stream Analysis

JD Retail Technology

Dec 16, 2020 · Fundamentals

Conducting Requirement Technical Review from a Test Engineer’s Perspective: Practices and Insights

This article shares the front‑search team’s experience on how test engineers can shift testing left by actively participating in requirement and design reviews, outlining consensus building, SDLC context, review procedures, current challenges, implementation steps, achieved outcomes, and future outlook.

Process ImprovementSDLCquality assurance

0 likes · 9 min read

Conducting Requirement Technical Review from a Test Engineer’s Perspective: Practices and Insights

JD Retail Technology

May 21, 2018 · Fundamentals

Insights on the Evolving Role and Responsibilities of Test Engineers

The article shares a test engineer’s seven‑year journey, highlighting four pivotal shifts in testing practice, redefining the engineer’s duties toward helping projects improve quality, quantifying quality metrics, and continuously refining tools and processes to enhance overall product reliability.

Process Improvementquality assurancesoftware testing

0 likes · 8 min read

Insights on the Evolving Role and Responsibilities of Test Engineers

HomeTech

Sep 15, 2022 · R&D Management

Improving R&D Efficiency in the Used‑Car Division: Process, Metrics, and Practices

This article details how the used‑car technology team at Autohome optimized R&D efficiency through standardized workflows, task decomposition, unified time‑based measurement, rigorous demand review, flexible branching, CI/CD pipelines, and data‑driven metrics, resulting in higher throughput and reduced bug rates.

AgileCI/CDProcess Improvement

0 likes · 17 min read

Improving R&D Efficiency in the Used‑Car Division: Process, Metrics, and Practices

Beike Product & Technology

Sep 26, 2020 · Operations

Design and Execution of a Transaction Platform Quality Month Operation

This article explains why quality operation is needed for a transaction platform, describes the origin and problems that motivated the Quality Month, outlines a seven‑element operation plan with goals, strategies, resources, data collection, and evaluation, and shares the results and lessons learned.

Process Improvementmetricsoperations

0 likes · 8 min read

Design and Execution of a Transaction Platform Quality Month Operation

Beike Product & Technology

Sep 17, 2020 · Operations

Improving Efficiency through “No‑Test” Operations in a Trading Platform

This article analyzes the challenges of fragmented, high‑volume demand in a trading platform’s QA process and describes how introducing a tiered “no‑test” policy, white‑list and data‑driven operations, and rapid‑response procedures significantly boosted delivery efficiency and raised developers’ quality awareness.

Process ImprovementR&Defficiency

0 likes · 8 min read

Improving Efficiency through “No‑Test” Operations in a Trading Platform

YunZhu Net Technology Team

Aug 24, 2021 · R&D Management

Roles and Main Tasks of a PMO Across Its Development Stages

The article outlines the purpose of a Project Management Office (PMO), detailing its functions such as resource coordination, data‑driven decision support, project prioritization, risk reduction, and knowledge‑base creation, and describes the key activities during the PMO’s establishment, standardization, and maturity phases.

Organizational ManagementPMOProcess Improvement

0 likes · 6 min read

Roles and Main Tasks of a PMO Across Its Development Stages

JD Tech

Apr 19, 2023 · Fundamentals

Fundamentals of Test Case Design, Execution, and Process for New Testers

This article introduces essential testing knowledge for beginners, covering test case design methods, execution techniques, process standardization, efficiency improvements, and communication skills, providing practical guidance and templates to help new testers quickly become effective contributors in software quality assurance.

Process Improvementcommunicationquality assurance

0 likes · 8 min read

Fundamentals of Test Case Design, Execution, and Process for New Testers

JD Tech Talk

Mar 30, 2020 · R&D Management

Bridging the Gap Between Business and Development: Understanding IT Production Capacity and Its Limits

The article analyzes why business and development teams often clash over requirements, explains the inherent upper and lower limits of IT production capacity, and proposes practical ways—such as staffing, process optimization, architectural improvements, and demand prioritization—to continuously raise the IT output ceiling while lowering maintenance burdens.

Business-IT GapIT OperationsProcess Improvement

0 likes · 12 min read

Bridging the Gap Between Business and Development: Understanding IT Production Capacity and Its Limits