Cut Costs and Boost Efficiency: Deploying an MCP‑Workflow AI Customer Service Tool
The article details a step‑by‑step case study of building an AI‑powered customer‑service assistant on an MCP workflow, showing how the team reduced average ticket handling time from 5.3 hours to 10 minutes, cut over 500 tickets, and improved processing efficiency by 97 % through low‑code MVP development, iterative rollout, and operation‑level governance.
