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UX research

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We-Design
We-Design
Jun 8, 2022 · Product Management

How Eye‑Tracking and Heatmaps Reveal What Customer Service Agents Really Need

This article explores how three lightweight research tools—Hawkeye, Weheatmap, and iFeedback—are applied to a mini‑program customer‑service console to uncover what agents see, do, and receive, guiding redesign decisions through eye‑tracking, heatmaps, and automated feedback clustering.

UX researchcustomer service designeye tracking
0 likes · 9 min read
How Eye‑Tracking and Heatmaps Reveal What Customer Service Agents Really Need
We-Design
We-Design
Apr 29, 2022 · Product Management

Why Convenience Drives User Decisions—and How to Design It

This article explores the concept of convenience in user experience, its historical roots, academic definitions, its impact on purchasing behavior, and presents four practical strategies for designers to create genuinely convenient products while acknowledging situations where convenience may be irrelevant.

UX researchconveniencedesign strategy
0 likes · 17 min read
Why Convenience Drives User Decisions—and How to Design It
We-Design
We-Design
Sep 30, 2021 · Product Management

Boost Your Product’s Voice: 8 Content‑First UX Research Methods

This article explains what content‑strategy research is and presents eight practical, user‑centered methods—such as the Five‑Second Test, Talk Bubbles, Highlighter Test, Card Sorting, Fill‑in‑the‑Blank, Semantic Differential Scale, Content Scorecard, and Naming Exercise—to help designers and product teams craft clearer, more compelling UI copy.

UX researchcontent strategyproduct design
0 likes · 19 min read
Boost Your Product’s Voice: 8 Content‑First UX Research Methods
Qunhe Technology User Experience Design
Qunhe Technology User Experience Design
Sep 21, 2020 · Product Management

How to Turn Customer Service Logs into Powerful Product Design Insights

This article explains a low‑cost, step‑by‑step method for harvesting customer service records, interpreting and prioritizing the feedback, converting it into concrete requirements, and establishing design principles that improve product experience without replacing traditional research methods.

UX researchcustomer feedbackdesign iteration
0 likes · 8 min read
How to Turn Customer Service Logs into Powerful Product Design Insights
Baidu Intelligent Testing
Baidu Intelligent Testing
Sep 6, 2017 · Product Management

Understanding User Satisfaction Models and How to Build Them

The article explains what a user satisfaction model is, why it matters for product evaluation, and outlines a step‑by‑step methodology—including defining dimensions, collecting questionnaire data, applying statistical techniques, creating a two‑dimensional evaluation matrix, and deriving actionable improvement plans—to quantitatively assess and enhance user experience.

UX researchevaluationmodeling
0 likes · 6 min read
Understanding User Satisfaction Models and How to Build Them