ticket classification

Qunar Tech Salon

Aug 18, 2016 · Artificial Intelligence

Automatic Ticket Classification Using SVM and word2vec at Qunar

At Qunar, the data center algorithm team developed an automatic ticket classification system that combines Support Vector Machine with word2vec embeddings to handle high‑dimensional, low‑sample text data, achieving 89% accuracy and 80% recall while outlining the full machine‑learning pipeline from feature extraction to deployment.