JD Tech
Jan 16, 2019 · Artificial Intelligence
Technical Deep Dive of JD’s Intelligent Customer Service 2.0: AI‑Driven Intent Recognition, Emotion Analysis, and Smart Scheduling
This article presents a comprehensive technical analysis of JD’s Intelligent Customer Service 2.0, detailing AI‑based intent recognition with the ABSQ framework, hierarchical attention networks, emotion analysis via CNN, speech navigation using ASR/NLP, and machine‑learning‑driven smart dispatch that together boost accuracy and user experience.
AISmart SchedulingSpeech Recognition
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