Alibaba Cloud Infrastructure
Dec 27, 2017 · Operations
Efficient Ticket System Operations During Double 11 Promotion
The article describes how a ticketing system with strict SLA enforcement, automated routing, and team‑based service management enabled rapid, orderly issue handling during the high‑volume Double 11 shopping event, achieving near‑90% resolution within 30 minutes and improving overall business stability.
Double 11SLAincident management
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