rule-based strategy

58 Tech

Jul 14, 2021 · Artificial Intelligence

Multi‑Turn Voice Bot Architecture and End‑to‑End Dialogue Jump Strategies at 58.com

This article describes the overall architecture of 58.com’s multi‑turn voice robot, explains rule‑based, intent‑based and text‑matching dialogue jump strategies, introduces an end‑to‑end classification approach using TextCNN, and reports its online performance improvements and future research directions.