Qunar Tech Salon
Dec 10, 2020 · Operations
Improving International Hotel After‑Sales Service: Metrics, Optimization Strategies, and Risk Prediction with LightGBM
The article analyzes the after‑sales process of international hotel bookings, defines key metrics such as defect rate and SPO, describes operational improvements, and presents a LightGBM‑based risk‑prediction model to reduce on‑site defects and enhance overall service efficiency.
LightGBMafter-saleshotel industry
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