QABot | BestHub

58 Tech

Mar 1, 2021 · Artificial Intelligence

Intelligent QABot for 58.com: Classification and Retrieval Model Exploration

This article describes how 58.com’s AI Lab built and continuously improved the QABot intelligent customer‑service system by designing classification and retrieval models, evaluating FastText, LSTM‑DSSM, BERT and a self‑developed SPTM framework, and finally fusing them to boost answer rates and user experience.

AI chatbotBERTModel Fusion

0 likes · 9 min read

Intelligent QABot for 58.com: Classification and Retrieval Model Exploration

58 Tech

Feb 22, 2019 · Artificial Intelligence

Algorithm Evolution and Implementation of 58.com Intelligent QABot for Business Consultation

The article details the design and iterative improvement of 58.com’s intelligent QABot, covering knowledge‑base construction, feature engineering, three generations of classification models—including FastText, Bi‑LSTM, and deep semantic matching—and evaluation metrics that achieve high accuracy and automation rates.

AIIntelligent Customer ServiceQABot

0 likes · 12 min read

Algorithm Evolution and Implementation of 58.com Intelligent QABot for Business Consultation