Qunar Tech Salon
Nov 18, 2016 · Operations
Design and Implementation of Ctrip's Predictive Outbound Call Platform
This article describes Ctrip's large‑scale predictive outbound call platform, covering its underlying algorithms, SoftPBX integration, system architecture, concurrency enhancements, deployment experience, and measurable improvements in call success rates and agent efficiency.
call centeroperationsoutbound algorithm
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