Ctrip Technology
Dec 27, 2017 · Artificial Intelligence
Intelligent Outbound Call Automation for Hotel Order Confirmation at Ctrip
This article describes how Ctrip’s data science team applied machine learning models to predict response times and outbound call effectiveness, transforming the hotel order confirmation process into an intelligent, automated workflow that reduces unnecessary calls, improves resource allocation, and boosts overall call‑center efficiency.
AICtripautomation
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