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Ctrip Technology
Ctrip Technology
Dec 21, 2023 · Backend Development

Load Balancing ASR Services in Ctrip Call Center: Architecture and Implementation with FreeSWITCH and OpenSIPS

This article details the design, evolution, and best‑practice implementation of load‑balancing for ASR (speech‑recognition) services in Ctrip's massive call‑center, covering component architecture, MRCP integration, challenges with traditional balancers, and two practical solutions using FreeSWITCH distributor and OpenSIPS.

ASRFreeSWITCHMRCP
0 likes · 27 min read
Load Balancing ASR Services in Ctrip Call Center: Architecture and Implementation with FreeSWITCH and OpenSIPS
Ctrip Technology
Ctrip Technology
Jan 25, 2018 · Operations

Software Session Border Controller (SBC): Overview, Application Scenarios, and Practical Implementation Experience

This article introduces Session Border Controllers (SBC), outlines three typical deployment scenarios, and shares detailed practical experiences—including architecture, implementation steps, and common pitfalls—of building software‑based SBC solutions such as VAG, VIG, and VTG for VoIP services.

FreeSWITCHNATOpenSIPS
0 likes · 11 min read
Software Session Border Controller (SBC): Overview, Application Scenarios, and Practical Implementation Experience