ODS

Didi Tech

Aug 31, 2023 · Big Data

Data Stability Construction and Fault Governance Practices at Didi Customer Service

Didi’s multi‑year data‑stability program for its customer‑service platform progressed through fault‑centered engineering, business‑aligned cross‑team work, and capability normalization, instituting pre‑, mid‑ and post‑fault safeguards, clear ownership, automated alerts and repair tools, which cut fault count by 42 % and more than doubled mean‑time‑to‑repair while boosting team communication and satisfaction.