Baidu Intelligent Testing
Jul 13, 2016 · Artificial Intelligence
Detecting Offline Merchant Service Issues Using Machine Learning and Big Data at Nuomi
The article describes how Nuomi analyzes refund and complaint data with machine‑learning and big‑data techniques, extracts features for single‑ and multi‑store scenarios, builds decision‑tree models with regional adjustments, and creates an online workflow to promptly intervene on merchants that fail to serve customers.
big datacustomer experiencedecision tree
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