58 Tech
Jun 24, 2022 · Artificial Intelligence
Reinforcement Learning for Lead Generation in Task‑Oriented Dialogue Systems
This article presents a reinforcement‑learning‑based approach to improve lead‑capture efficiency of a task‑oriented chatbot used in local services, detailing the system architecture, RL algorithms (DQN/DDQN), data construction, model training, offline and online evaluation, and the resulting commercial gains.
ChatbotDQNcustomer service
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