knowledge base QA

DataFunTalk

Nov 26, 2022 · Artificial Intelligence

Human‑Centric Design for AI/NLP Document Extraction and Knowledge‑Graph Deployment

The article explains how combining human expertise with AI techniques—through problem decomposition, model selection, feature engineering, and knowledge‑graph construction—enables practical NLP solutions for document extraction and intelligent Q&A, illustrating the process with contract‑field extraction case studies.

AIKnowledge GraphNLP

0 likes · 14 min read

Human‑Centric Design for AI/NLP Document Extraction and Knowledge‑Graph Deployment

Ctrip Technology

Dec 30, 2021 · Artificial Intelligence

Semantic Matching Techniques for Intelligent Customer Service at Ctrip

This article presents Ctrip's intelligent customer service system, detailing the evolution of semantic matching methods from traditional lexical models to deep learning approaches such as BERT and ESIM, and describing multi‑stage retrieval, multilingual transfer learning, and KBQA techniques for improving query understanding and response accuracy.

BERTNLPcustomer service

0 likes · 16 min read

Semantic Matching Techniques for Intelligent Customer Service at Ctrip