IVR | BestHub

Ctrip Technology

Nov 9, 2023 · Backend Development

Exploring Ctrip Flight IVR Visual Platform: Architecture, Evolution, and Implementation

This article details the evolution of Ctrip's flight IVR system from a simple Chinese‑only version to a multilingual, fully visualized low‑code platform, describing its architecture, core components such as data definition, rule and script engines, version management, and the underlying Node.js and React technologies.

Backend DevelopmentIVRLow-code

0 likes · 14 min read

Exploring Ctrip Flight IVR Visual Platform: Architecture, Evolution, and Implementation

DeWu Technology

Jul 4, 2022 · Frontend Development

DeWu Customer Service Hotline: Architecture, Features, and Technical Implementation

DeWu’s new 400‑number customer service hotline augments its IM chat with a call‑handling console, using the Helly SDK, module‑federated components, finance‑data iframes, and IVR verification that cuts average call time by 12.5 seconds, while a state store improves performance, delivering 6.2 % of traffic as verified calls and paving the way for an upgraded telephony SDK, expanded self‑service IVR, more data panels, and configurable routing rules.

IVRSDK integrationcustomer service

0 likes · 11 min read

DeWu Customer Service Hotline: Architecture, Features, and Technical Implementation

Qunar Tech Salon

Dec 17, 2019 · Operations

Evolution of Call Center Technology: From Hotlines to Multimedia

This article traces the evolution of call center technology across four generations—from early hotlines using PSTN and PBX, through IVR and CTI innovations, to modern multimedia channels—highlighting key concepts, features, and their impact on operational efficiency and customer service.

CTIIVRTelecommunications

0 likes · 10 min read

Evolution of Call Center Technology: From Hotlines to Multimedia

AntTech

Apr 3, 2018 · Artificial Intelligence

Intelligent IVR Voice Interaction: Architecture, Models, and Deployment at Ant Financial

The article explains how Ant Financial transformed traditional interactive voice response (IVR) into an AI‑driven, natural‑language service platform called MISA, detailing its architecture, machine‑learning models for guess‑question, problem identification, reverse questioning, and automated training, and reporting performance gains during high‑traffic events.

AIIVRNatural Language Understanding

0 likes · 12 min read

Intelligent IVR Voice Interaction: Architecture, Models, and Deployment at Ant Financial

Ctrip Technology

Jan 23, 2015 · Big Data

Personalized Marketing in the Big Data Era: Ctrip’s Experience

At Ctrip’s TDAY event, senior VP Eric Ye explained how big‑data techniques such as cross‑screen processing, real‑time APIs, and predictive models enable personalized travel recommendations and dramatically improve call‑center efficiency, illustrating the commercial impact of data‑driven marketing.

CtripIVRPredictive Analytics

0 likes · 3 min read

Personalized Marketing in the Big Data Era: Ctrip’s Experience