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JD Tech
JD Tech
Feb 23, 2024 · Operations

Optimizing IT Ticket Management: Process Reengineering, Automation, Knowledge‑Base Pre‑position and Intelligent Q&A Integration

This article presents a comprehensive case study of how an IT operations team reduced weekly ticket volume from over 150 to fewer than 20 by classifying issues, redesigning workflows, introducing automation tools, deploying a knowledge‑base pre‑position strategy, and integrating an intelligent question‑answering chatbot.

ElasticsearchIT OperationsIntelligent QA
0 likes · 11 min read
Optimizing IT Ticket Management: Process Reengineering, Automation, Knowledge‑Base Pre‑position and Intelligent Q&A Integration
Architect
Architect
Dec 31, 2015 · Big Data

Using Spark for Machine Learning, New Word Discovery, and Intelligent Q&A

The article explains how to leverage Apache Spark for machine‑learning tasks, large‑scale new‑word discovery, and simple intelligent question‑answering by using Spark‑Shell, Scala code, and word2vec‑based similarity, while sharing practical tips and performance considerations.

Intelligent QANew Word DiscoveryScala
0 likes · 15 min read
Using Spark for Machine Learning, New Word Discovery, and Intelligent Q&A
Efficient Ops
Efficient Ops
Dec 29, 2015 · Big Data

Unlocking Spark: Machine Learning, New Word Discovery, and Smart Q&A Techniques

This article explains how to leverage Spark for machine learning, discover new terms from massive text corpora, and build intelligent question‑answer systems, sharing practical tips, performance considerations, and real‑world examples for data analysts and algorithm engineers.

Intelligent QANew Word DiscoveryScala
0 likes · 15 min read
Unlocking Spark: Machine Learning, New Word Discovery, and Smart Q&A Techniques