AntTech
Feb 14, 2020 · Artificial Intelligence
AI-Powered Intelligent Voice Robots in Alipay: Technology, Applications, and Future
During the COVID‑19 pandemic, Alipay deployed AI‑enabled intelligent voice robots to handle massive call volumes, detailing the underlying technologies such as imitation learning, reinforcement learning, few‑shot intent recognition, and user simulation, while outlining current applications across finance, retail, security, and future prospects for automated customer service.
AIAlipayCustomer Service Automation
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