May 25, 2023 · Operations

Online Incident Severity Level Definition Rules

This document defines the online incident severity grading system, outlining fault categories, influencing factors such as business metrics, capital loss, user impact, and public opinion, and presents detailed P0‑P3 grading rules with tables for capital‑based, C‑end, and B‑end user classifications.

Incident Managementfault classificationservice reliability

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Online Incident Severity Level Definition Rules

Xiaohe Frontend Team

Nov 14, 2022 · Operations

How to Classify and Prioritize Online Incidents for Better System Stability

Effective incident management begins with clear classification; this guide explains how technical leaders can categorize online failures by nature, severity, and source—distinguishing usability versus financial loss incidents, ranking P0‑P3 levels, and identifying external, operational, product, and system‑quality fault types—to improve stability and learning.

Operationsfault classificationsystem stability

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How to Classify and Prioritize Online Incidents for Better System Stability