DataFunSummit
Jun 6, 2022 · Artificial Intelligence
Event Graphs in Intelligent Customer Service: Concepts, Applications, and System Architecture
This article introduces event graphs as a knowledge‑centric representation of dynamic events, explains their construction and real‑time processing in Meituan's intelligent customer service, and demonstrates applications such as event timeline extraction, hotspot detection, event prediction, multi‑turn dialogue guidance, and business decision support.
AIEvent SchemaIntelligent Customer Service
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