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design iteration

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Baidu MEUX
Baidu MEUX
Aug 10, 2023 · Product Management

How Baidu’s “Ask‑One‑Ask” Redefined Service Design to Boost Conversion and Revenue

This case study details Baidu’s systematic redesign of its real‑time Q&A service, covering pre‑service question‑page enhancements, in‑service IM page expansion, and post‑service repurchase guidance, illustrating how iterative, data‑driven design lifted user experience and doubled revenue streams.

A/B testingconversion optimizationdesign iteration
0 likes · 9 min read
How Baidu’s “Ask‑One‑Ask” Redefined Service Design to Boost Conversion and Revenue
Qunhe Technology User Experience Design
Qunhe Technology User Experience Design
Sep 21, 2020 · Product Management

How to Turn Customer Service Logs into Powerful Product Design Insights

This article explains a low‑cost, step‑by‑step method for harvesting customer service records, interpreting and prioritizing the feedback, converting it into concrete requirements, and establishing design principles that improve product experience without replacing traditional research methods.

UX researchcustomer feedbackdesign iteration
0 likes · 8 min read
How to Turn Customer Service Logs into Powerful Product Design Insights