User Experience Analysis Framework and Metric Design for E‑commerce Platforms
The article introduces a doctor‑like UX analysis framework for e‑commerce platforms, detailing a User Experience Map that breaks journeys into stages and moments, a two‑layer metric system (experience‑focused X‑metrics and operational O‑metrics), and practical guidance on A/B testing, causal inference, power analysis, and propensity‑score matching to iteratively improve browsing, logistics, and performance.