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customer focus

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FunTester
FunTester
Jan 29, 2020 · Fundamentals

Rethinking Software Testing Quality: From Quantitative Metrics to Customer‑Driven Objectives

The article argues that software testing quality cannot be fully captured by quantitative metrics alone and should instead be guided by customer expectations, project goals, and OKR‑based priorities, emphasizing the need for thoughtful test case design and continuous improvement of tester skills.

OKRcustomer focusquality metrics
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Rethinking Software Testing Quality: From Quantitative Metrics to Customer‑Driven Objectives