58UXD
Nov 2, 2020 · Product Management
How Metric‑Driven Design Transformed a B2B Car Dealer Platform
This article details the three‑month redesign of the Car Dealer Connect (车商通) B2B platform, describing how multi‑dimensional metrics such as daily active users, usage time, Customer Effort Score (CES) and NPS were used to evaluate the shift from a tool‑centric product to a service‑oriented platform and the resulting business impact.
B2B productcustomer effort scoredesign metrics
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