Airbnb Automation Platform v2: Enabling LLM‑Driven Conversational AI
Airbnb’s Automation Platform v2 replaces the rigid, workflow‑driven architecture of v1 with an LLM‑centric design that orchestrates context gathering, chain‑of‑thought reasoning, tool execution, and guardrails, enabling more natural, scalable, and safe conversational AI while preserving the reliability of traditional workflows.