Qunar Tech Salon
Oct 10, 2019 · Artificial Intelligence
Intelligent Customer Service System for Airline Ticket Business: Architecture, Data Analysis, and AI Techniques
This article describes the design and implementation of an AI‑powered intelligent customer service system for airline ticket operations, covering data‑driven problem analysis, dialogue architecture, intent recognition using BERT and fastText, knowledge‑base QA, and future development plans.
AIBERTIntelligent Customer Service
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