Boosting Oncall Interception from 15% to 55%: KOncall’s AI‑Driven Evolution at Kuaishou
Kuaishou’s R&D efficiency team built the KOncall intelligent on‑call platform, integrating LLM‑based retrieval‑augmented generation, Redis Pub/Sub streaming, OCR multimodal parsing, FAQ knowledge ops, and custom reranking, which raised automated query interception from 15% to 55% and processed over 116 000 requests, turning on‑call from a bottleneck into a capability starter.
