What the 2019 IT Operations Whitepaper Reveals About Enterprise Ops Trends

As information technology deepens and new IT technologies such as cloud computing, big data and artificial intelligence develop, IT systems have become a core competitive advantage for enterprises. Consequently, IT operations (Ops) that ensure safe, efficient and stable system operation have attracted increasing attention.

The 2019 Operations Conference, guided by the China Academy of Information and Communications Technology and the China Communications Standardization Association and organized by the Cloud Computing Standards and Open Source Promotion Committee (TC608), was held on December 26, 2019 in Beijing. At the conference the industry’s first "Enterprise IT Operations Development Whitepaper (2019)" was officially released.

The whitepaper, written from an enterprise perspective, systematically reviews the development and application status of IT operations, defines its value, and details the key capabilities of IT Ops. It provides in‑depth analysis of Ops applications in telecom, finance, Internet, and industrial & manufacturing sectors, and concludes with challenges and future trends.

Whitepaper Preface

Rapid growth of cloud computing, big data, AI and other IT technologies, together with deepening national informationization, has made information systems a vital competitive asset. IT operations, as the guarantee of system stability, security and efficiency, are receiving growing focus. With the maturity of micro‑services, containers and fast‑changing business demands, Ops are exploring new models and practices.

The whitepaper focuses on the development status and practical applications of enterprise IT operations. It first defines Ops and its value, then outlines the different stages of Ops evolution. It surveys global and domestic market size changes and trends, analyses China’s Ops landscape and pain points, and categorises key capabilities into process, organization and technology, describing each in detail. From an industry viewpoint, it deeply examines Ops usage, pain points and implementation cases in telecom, Internet, finance, and industrial & manufacturing sectors. Finally, it analyses current challenges, offers recommendations, and forecasts future trends, showcasing exemplary enterprise cases.

Table of Contents

1. IT Operations Overview

1.1 Definition and Value

1.2 Development History

2. Current Development Status

2.1 Global Market Situation

2.2 China’s Development Status

3. Key Capabilities

3.1 Process

3.2 Organization

3.3 Technology

4. Industry Applications in China

4.1 Telecom

4.2 Internet

4.3 Finance

4.4 Industrial & Manufacturing

5. Challenges and Future Outlook

5.1 Need for Better Standards and Norms

5.2 Talent Shortage and Training Plans

5.3 Strengthening Experience‑Driven Analysis

5.4 Promoting Efficient, High‑Quality Ops Techniques and Concepts

The whitepaper can be downloaded via the QR code below.