Intelligent Voice Robot Assistant for Campus Recruitment at 58.com

Background: Campus recruitment involves presentations, written tests, and interviews, and inviting students to each step is labor‑intensive; previously 58.com HR staff called each student manually.

In 2020, 58.com’s AI Lab deployed an intelligent voice robot assistant that automatically placed over 4,500 presentation invitations and 3,000 interview invitations, greatly reducing human effort.

The campus recruitment robot is an AI‑driven speech bot with features such as automatic dialing, multi‑turn voice interaction, intent detection, slot extraction, and anti‑harassment strategies. It can handle various scenarios including marketing calls, satisfaction surveys, financial collection, operation alerts, and sales‑customer service training.

In the campus recruitment scenario, the bot uses key‑press based multi‑turn dialogs to confirm attendance, adjust interview times, or arrange remote interviews, filling slots like student name, interview date, time, and location.

Another example is the 58 New Car satisfaction survey, where the bot conducts multi‑turn voice conversations, extracts user intent (e.g., car brand, series), and manages special events such as timeouts.

Overall, the intelligent voice robot completed thousands of invitations, saving manpower, and its detailed technical architecture is described in the linked articles.

Team: 58.com AI Lab, part of the TEG technology platform, builds AI middle‑platform capabilities such as intelligent Q&A bots, voice bots, writing bots, speech analysis platforms, and AI algorithm platforms.