How Ningbo Bank Achieved Industry‑Leading BizDevOps Maturity: Key Insights and Lessons

On May 29, 2024, China’s Central Cyberspace Administration, the State Administration for Market Regulation, and the Ministry of Industry and Information Technology issued the "Information Standard Construction Action Plan (2024‑2027)" to promote the internationalization of IT standards, encouraging participation in ISO, IEC, ITU and other bodies.

On September 8, 2024, the international standard IG1374 BizDevOps Maturity Model v1.0.0 was released, led by the China Academy of Information and Communications Technology (CAICT), to clarify requirements for business‑development‑operations integration and foster global consensus.

At the 24th GOPS Global Operations Conference on October 18, 2024, CAICT announced that Ningbo Bank’s "Fengjinhao" platform successfully passed both the international BizDevOps standard and CAICT’s domestic BizDevOps value‑management benchmark, demonstrating a leading domestic capability.

In an interview, Chen Weihua, Executive Deputy General Manager of Ningbo Bank’s Financial Technology Department, explained the bank’s BizDevOps journey, emphasizing the strategic importance of BizDevOps in China’s financial‑technology development plan, the role of BizDevOps as a digital‑transformation accelerator, and the concrete improvements achieved (e.g., user satisfaction rose from 82.62 to 86.12, performance score from 77.75 to 80.58, active users increased from 4,633 to 5,270).

Key challenges included aligning business and technology goals, handling complex and sensitive data, and closing functional gaps in the platform. The bank addressed these by establishing integrated teams, standardizing processes, and iterating the "Fengjinhao" platform.

Success factors highlighted were tight cross‑functional collaboration, a standardized and automated DevOps platform, and a strong DevOps culture supported by years of CAICT assessments.

Looking ahead, Ningbo Bank plans to upgrade its BizDevOps toolchain, enhance value‑management modules, and further integrate business, development, testing, and operations to achieve a closed feedback loop for continuous improvement.

Additional context includes statistics on other financial institutions’ DevOps assessments, an overview of the ITU‑T Y.3525 international DevOps standard, and a description of China’s domestic DevOps maturity model, both of which underpin the BizDevOps framework.