How Hunan Sanxiang Bank Achieved Advanced DevOps Maturity: A Detailed Case Study

Standardization and tool empowerment are key to enterprise success, and the DevOps standard and continuous delivery pipeline can significantly improve quality, efficiency, and security.

The China Academy of Information and Communications Technology (CAICT) developed the "Research & Development Operations Integration (DevOps) Capability Maturity Model" series, guiding enterprises across banking, securities, insurance, telecom, and internet sectors to improve IT capabilities through assessment.

On December 15, 2023, the GOLF+ IT New Governance Leadership Forum in Beijing announced the latest DevOps and AIOps assessment results. Hunan Sanxiang Bank’s "Industrial Bank Platform" passed the CAICT technical operation standard level‑2 assessment, reaching a nationally advanced level.

Q&A with Bank Experts

Q: Please introduce the project you evaluated.

A (Zhang Chunyang): The Industrial Bank Platform supports internal and external capabilities, integrating industry services, finance, and digital transformation to create a one‑stop financial service platform.

Q: How does achieving the level‑2 technical operation standard feel?

A: The assessment validated our IT operation capabilities, guided improvements, and confirmed our shift from pure operation to an "operation + service" model, enhancing transparency, data‑driven decision‑making, and intelligent operations.

Q: Why was this project chosen for evaluation?

A: It is an A‑class system with the highest continuity requirements, demonstrating strong capabilities across the seven technical operation domains, and uses micro‑service, multi‑active open architecture.

Q: What improvements resulted from the assessment?

A: We optimized 62 processes, built a CMDB for 100% accurate configuration data, and enhanced capacity and cost management through observability and resource planning.

Q: What are the technical highlights of the platform?

A: The platform features a three‑layer architecture (application, gateway, channel), a self‑developed bosboot framework, micro‑services, dual‑city active‑active disaster recovery, automatic scaling, multi‑dimensional rate limiting, and circuit breaking for high‑availability.

Q: How was the assessment process?

A (Liu Jia): The assessment proceeded smoothly thanks to leadership support and cross‑team collaboration, despite challenges that were overcome with guidance from CAICT.

Q: What impact has the DevOps standard had on your organization?

A: The CAICT DevOps standard, the world’s first international DevOps standard, has helped us improve IT efficiency, integrate development and operations, and build a strong technical operations team.

Q: What are your future plans for DevOps?

A: We will continue to deepen technical operation capabilities, standardize technology selection, and use DevOps as a new engine for high‑quality development.

Q: What is the outlook for DevOps?

A: DevOps is globally recognized as a framework that breaks down silos, enhances quality, efficiency, risk control, and organizational effectiveness, and will continue evolving with IT advancements.

Industry participation statistics show growing adoption of DevOps maturity assessments across city‑commercial banks and other financial institutions.

The DevOps Capability Maturity Model, jointly created by CAICT, cloud computing alliances, and leading internet companies, is the first international DevOps standard, covering agile development, continuous delivery, technical operation, DevSecOps, system and tool management, and more.