How China Postal Savings Bank Achieved Industry-Leading DevOps Automation with the Star Platform

Domestic and international enterprises have proven that standardization and tool empowerment are key to success. The DevOps standards and a standards‑based continuous delivery pipeline platform can significantly improve quality, efficiency, and safety, enhancing market competitiveness.

The China Academy of Information and Communications Technology (CAICT) released the "Research‑Operation Integration (DevOps) Capability Maturity Model" series, which guides enterprises in implementing DevOps. Banks, securities, insurance, telecom, and internet firms have participated in CAICT assessments, improving their IT capabilities.

On December 15, 2023, the 2023 GOLF+ IT New Governance Leadership Forum in Beijing announced the latest DevOps and AIOps assessment results. China Postal Savings Bank (CPSB) submitted its "Star Platform" project, which achieved "Excellent" ratings for the System and Tool Automation Testing Platform and the Mobile Automation Testing Module, indicating a leading domestic level.

Interview with CPSB Software R&D Center General Manager Hu Junfeng

Q: Please introduce yourself, your company, and the project you evaluated.

A: CPSB is one of the six major state‑owned banks, serving over 650 million personal customers. Through fintech, the bank pursues digital transformation with strategies such as SPEEDS, implementing DevOps and open‑source governance to enhance IT governance and become a trusted, innovative retail bank.

The "Star Platform" is an enterprise‑level test management and automation platform that integrates standardized testing processes and tools, creating a full‑flow version delivery data pipeline and delivering integrated test management and automation capabilities.

Q: How important is an end‑to‑end, integrated toolchain for DevOps?

A: In banking, rapid response to market changes is essential. DevOps aligns with this need by enabling efficient value delivery. An integrated toolchain automates the entire software lifecycle, dramatically improving process efficiency and supporting high‑quality, high‑efficiency operations.

Q: What considerations led CPSB to participate in the System and Tool standard assessment?

A: CPSB focuses on technology‑driven innovation and digital banking transformation. Since 2019, the bank has built DevOps capabilities, passing multiple maturity assessments, which have boosted product development and testing management, prompting further evaluation of automation and performance testing.

Q: What changes resulted from passing the System and Tool assessment?

A: The "Star Platform" now demonstrates industry‑leading automation testing capabilities. The assessment highlighted the latest industry trends and reinforced CPSB’s commitment to advancing automation testing, with the platform supporting over 150 systems and thousands of test scripts.

Q: What challenges were faced during the assessment and how were they solved?

A: The main challenge was aligning existing capabilities with DevOps standards. The team conducted multiple rounds of standard interpretation, created detailed improvement plans, and held weekly benchmarking activities, ultimately ensuring a smooth assessment.

Q: What are the next steps for DevOps at CPSB?

A: CPSB will promote DevOps practices, refine end‑to‑end processes, build a visual real‑time monitoring system, and continue to integrate automation capabilities into software delivery, enhancing efficiency and product quality.

Q: How do you view the future development of DevOps?

A: DevOps is evolving into XOps, integrating business and IT. AIOps, BizDevOps, FinOps, and ArchOps will drive smarter operations, resource optimization, and risk management, and CPSB will continue to adopt these trends.

The article also includes screenshots and charts illustrating the assessment results and the DevOps maturity model.