How China Post Bank Boosted DevOps Efficiency with Dual ITU and Domestic Standards

On May 29, 2024, China’s Central Cyberspace Administration, State Administration for Market Regulation, and Ministry of Industry and Information Technology released the Information Standard Construction Action Plan (2024‑2027) , emphasizing internationalization of IT standards and participation in ISO, IEC, and ITU standard bodies.

The China Academy of Information and Communications Technology (CAICT) launched a synchronized assessment based on the ITU DevOps international standard and the domestic DevOps standard, enabling mutual recognition of standards. This assessment aligns with the national action plan and meets the practical needs of enterprises.

At the Fifth IT New Governance Leadership Forum on December 17, 2024, CAICT announced the dual ITU‑DevOps and domestic standard assessment results, including AIOps and FinOps evaluations.

Post Bank’s Achievement

China Postal Savings Bank (Post Bank) successfully passed the Organization‑Level and Innovation‑Leading Level (Level 3) of the R&D‑Operations Integrated (DevOps) Capability Maturity Model , demonstrating leading domestic capabilities.

Post Bank has completed 17 CAICT DevOps standard assessments, covering continuous delivery, DevSecOps, system and tool standards, continuous testing, and performance measurement.

Q&A Highlights

Project Overview

Post Bank’s “Intelligent R&D Efficiency Measurement System” targets engineering quality, developer efficiency, and product delivery rate, defining over 60 metrics across quality, delivery, resource utilization, and safety. The system integrates configuration, media, task, knowledge sharing, code scanning, security scanning, unit testing, and automated testing tools, forming a database of more than 400 metrics for real‑time monitoring and visual dashboards.

Impact and Benefits

Since implementation, critical defect rates dropped 26% and defect fix time fell 10%; labor productivity rose nearly 40%; task completion timeliness, deployment success, and build success rates also improved significantly.

Motivation for Assessment

Facing complex systems and a digital transformation push, Post Bank needed quantitative data to support strategic planning and operational optimization, using the measurement system to identify bottlenecks and enhance efficiency.

Challenges and Solutions

The assessment was smooth overall, but being the first financial institution to attempt a Level‑3 evaluation presented a lack of precedent. A dedicated project team analyzed standards, coordinated across multiple offices, held regular meetings, identified risks, and iterated quickly to refine the measurement model and platform.

Future Plans

Post Bank will refine the measurement model and platform based on expert feedback, strengthen weak capability areas, deepen integration with DevOps, task‑management, and testing platforms, and leverage AI and large‑model technologies for predictive analytics, intelligent Q&A, and automated analysis.

DevOps Outlook

DevOps is expected to evolve beyond development‑operations integration into a core driver of agile innovation, featuring AI‑driven automation, micro‑services, containerization, security‑by‑design, and cross‑disciplinary collaboration.

Key images illustrating the assessment ceremony and system screenshots are shown below: