How 5 Leading Insurers Accelerated Digital Transformation with DevOps Maturity Assessments

Five Insurance Companies and Their Eight DevOps Maturity Assessment Projects

In the context of digital transformation, enterprises adopt DevOps to improve IT efficiency. The "DevOps Capability Maturity Model" series standards led by the China Academy of Information and Communications Technology (CAICT) provide guidance. Leading insurers have used the model to assess and enhance IT capabilities, integrate resources, and better support business systems.

Participating Companies and Project Count

Pacific Insurance, People's Insurance Company of China, China Life Property Insurance, Taikang Insurance, and China Life (Overseas) together contributed eight projects.

Case Studies

China Pacific Insurance (CPIC)

CPIC placed great emphasis on technology empowerment for high‑quality development. By aligning digital transformation plans with cloud‑native architecture, DevOps became a key task. Four projects—an e‑commerce platform, a unified life‑insurance underwriting platform, an online health‑insurance underwriting system, and a pension fund document sorting project—successfully passed the CAICT DevOps Level‑3 continuous delivery assessment, demonstrating breakthroughs in process organization, team collaboration, tool integration, development metrics, and demand delivery.

China Life (Overseas) – OnePartner Project

The OnePartner platform is an integrated, multi‑channel insurance marketing service built on open‑source technologies. Launched in 2019 and continuously iterated, it automates full‑process management, commission assessment, electronic underwriting, and customer operations, greatly improving user experience and efficiency. Adoption of DevOps standards and process improvements significantly boosted development efficiency.

People's Insurance Company of China – Distributed Core System

The project adopts a three‑tier architecture (front‑end, middle‑end, back‑end) with service centers, micro‑services, and meta‑services, enabling modular system construction and rapid adaptation to business changes. It leverages a proprietary distributed micro‑service framework (PDF‑C) and advanced database technologies for high concurrency, and utilizes a dedicated cloud and container platform for elastic scaling, multi‑active data centers, and 2000 km remote traffic diversion.

Taikang Insurance – Taikang Pension Internet Business Platform

This platform evolved from legacy systems through step‑by‑step refactoring and replacement, addressing scalability, maintainability, and stability issues. The team adopted a phased stripping strategy, using business needs as drivers, and successfully completed the transformation over two years.

China Life Property Insurance – Agricultural Insurance Claims System

The system supports the full claims workflow for four agricultural insurance types, achieving intelligent, automated, and fine‑grained management. After passing the Level‑3 continuous delivery assessment, the project achieved 100 % unit‑test pass rate, 100 % API test coverage, reduced delivery cycle to ~5 days, build time under 15 minutes, and build success rate above 90 %.

DevOps Capability Maturity Model Overview

The model, jointly developed by CAICT, the Cloud Computing Open Source Industry Alliance, the Efficient Operations Community, BATJ, and major financial and telecom enterprises, is the first comprehensive DevOps standard in China and has been adopted by many leading firms. It was officially concluded by the ITU‑T in July 2020 as the world’s first international DevOps standard. The framework covers agile development management, continuous delivery, technical operations, application design, security, system and tool integration, business value management, collaborative development and operations, continuous testing, performance measurement, platform engineering, and reliability engineering.