Goal‑Objective‑Service Diagram in Enterprise Architecture

The Goal/Objective/Service diagram defines how services contribute to achieving a business vision or strategy by linking each service to its supporting drivers, high‑level goals, detailed objectives, and measurable outcomes.

These connections enable organizations to understand which services impact specific aspects of business performance, and the diagram also supplies qualitative input about what constitutes high performance for a given service.

The diagram clearly shows the relationship between business services and enterprise goals, serving as a useful view for managing system evolution and impact analysis; when combined with a matrix representation, it becomes especially practical for large systems with many services and links, offering an alternative but equivalent model that users can choose based on preference.

Another approach is to create individual diagrams for each business service, illustrating the links between the service and the goals it tracks.

UML/BPMN EAP Profile

Business Service : Represents a service offered by the business, which may be realized by one or more IS services.

Goal : The enterprise’s strategic objective.

Generic Traceability Link : Ensures that the source of a trace is found on the target goal during the definition of the trace.

ArchiMate

Original source: https://www.togaf-modeling.org/models/business-architecture/goal-objective-service-diagrams.html

Article: http://jiagoushi.pro/togaf-modeling-goalobjectiveservice-diagrams

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