Four-Year Evolution of JD Insurance Supply Chain System: Standardization, Automation, and Industry Leadership

In early 2021, JD Insurance began building a supply‑chain system to standardize the integration of virtual insurance products from multiple insurers, aiming to replace fragmented, inefficient processes with a unified platform.

The first phase highlighted challenges such as information overload, high work pressure, priority conflicts, and complex multi‑step workflows, prompting the team to seek a standardized, system‑driven solution.

By introducing the XBP system, the team created configurable forms and approval flows, solving early bottlenecks and enabling rapid deployment of the initial integration process.

The second phase (2022) focused on unifying standards across business lines, reducing development waste, and achieving a five‑day average integration cycle for over 100 products, while maintaining high coverage and consistency.

In 2023, the team launched an open platform that automated documentation, online debugging, and interface monitoring, decoupling product volume from development effort and increasing per‑person efficiency fourfold.

Facing new challenges with offline life‑insurance products, the team refined processes, reduced cycle times, and leveraged 4DX methodology and gamified incentives to accelerate interface development.

2024 saw the “保链天下” project, aiming to become the top intermediary platform in China by covering 107 insurers; the team employed large‑model‑assisted code generation, modular engineering, and a digital status system to achieve nationwide coverage and a 80% efficiency boost.

Overall, the supply‑chain platform delivered significant gains in business integration speed, code maintainability, testing coverage, and data standardization, establishing JD Insurance as the industry leader in insurance‑company interface coverage.