Dialogue Robot Technology Practices in Recruitment Platforms

DataFun Summit 2023, a Knowledge Graph online summit hosted by DataFun, took place on March 18, 2023, attracting between 5,000 and 10,000 participants.

The summit’s academic chair was Professor Liu Ming from Harbin Institute of Technology, with industry chair Wang Shijin from iFlytek and an expert panel that included leaders from Ant Group, Huawei, and Tongji University.

Speaker Sang Hailong, a senior algorithm engineer at 58.com TEG‑AI Lab and head of intelligent customer‑service algorithms, holds a master’s degree from Harbin Institute of Technology and previously worked at Cheetah Mobile on dialogue algorithms.

His talk, “Dialogue Robot Technology Practices in Recruitment Platforms,” described how micro‑chat and phone calls serve as key connections between job seekers (C‑end) and recruiters (B‑end) on 58.com’s platform. He explained the deployment of multi‑turn dialogue bots for person‑job matching and intent detection, the use of an intelligent double‑call feature that automates outbound reminders and seamless hand‑offs, and the implementation of QABot for automatic Q&A and TaskBot for guided multi‑turn interactions. The presentation also covered experiments integrating ChatGPT for question answering and intent recognition, comparing its performance with in‑house models.

Attendees gained three main takeaways: (1) how to construct a dialogue‑robot technology stack for recruitment scenarios, (2) practical implementation details of each technical module, and (3) experimental results and lessons learned from applying ChatGPT in real‑world chatbot tasks.